Ali Storee Refund & Returns Policy
Last updated: 24/11/2025
At Ali Storee, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair refund and return process.
1. Eligibility for Returns
You can request a return or refund if:
-
The product is unused, undamaged, and in its original packaging.
-
The request is made within 14 calendar days from the date you received your order.
-
You provide proof of purchase (order number or receipt).
Please note: Some products may have specific return conditions (e.g., electronics must not be opened or activated).
2. Non-Returnable Items
The following items cannot be returned:
-
Gift cards or vouchers
-
Downloadable products or eBooks
-
Products that have been used, damaged, or altered by the customer
3. How to Request a Return
To start a return:
-
Contact our customer support atsupport@alistore.co.za or use our Contact Form.
-
Provide your order number, product name, and reason for return.
-
Our team will confirm if your item is eligible and provide instructions for shipping the return.
4. Refund Process
-
Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
-
Refunds will be processed to the original payment method within 7–10 business days after approval.
-
Shipping costs are non-refundable, unless the return is due to a defect or error on our part.
5. Exchanges
If you want to exchange an item (size, color, or different product):
-
Contact us within 14 days of receiving your order.
-
We will guide you through the exchange process.
-
Exchanges are subject to availability of the replacement item.
6. Damaged or Faulty Items
If your product arrives damaged or faulty:
-
Contact us immediately with a photo of the damage or fault.
-
We will arrange a replacement or full refund at no additional cost.
7. Shipping Returns
-
Customers are responsible for return shipping costs, unless the item is defective or we shipped the wrong product.
-
Use a trackable shipping method to ensure your return is received.
8. Contact Us
If you have questions about our refund or return policy, please contact:
Ali Storee
Email: support@alistore.co.za
Phone: +27 68 950 5009
Address: Riversdale, South Africa
